Return Policy

Last updated: September 15, 2026

Overview

Luxe Fitness wants you to be completely satisfied with your purchase. If you are not happy with a product, you may be eligible to return it in accordance with this Return Policy. This policy is compliant with the Consumer Protection (E-Commerce) Rules, 2020.

Return Window

You may request a return within 7 days of delivery for products that are defective, damaged during transit, or materially different from what was described on our website. For items that arrive in perfect condition, returns for change-of-mind reasons must be initiated within 48 hours of delivery, and the product must be in its original, unopened, and unused condition with all packaging intact.

Conditions for Return

To be eligible for a return, the following conditions must be met:

  • The product must be in its original packaging with all tags, labels, manuals, and accessories
  • The product must not have been assembled, installed (except by our authorised team), or used
  • Photographic evidence of the defect or damage must be provided
  • The return request must be initiated within the applicable return window

Non-Returnable Items

Certain products cannot be returned:

  • Products that have been assembled and used
  • Consumable items such as resistance bands, gym gloves, and grip powders that have been opened
  • Made-to-order or customised equipment
  • Products returned without original packaging or in a condition that differs from how they were received

Return Process

To initiate a return, please contact us at info@luxefitness.net or call 080 4112 5757 / 080 4112 5656 with your order number and details of the issue. Our team will review your request and, upon approval, arrange for the product to be picked up from your location at no additional cost.

For large equipment, our logistics team will coordinate the pickup and may require access to the installation location. Please ensure the product is disassembled (if applicable) and ready for pickup at the scheduled time.

Refund After Return

Once the returned product is received and inspected at our facility, we will notify you of the approval or rejection of your refund. Approved refunds will be processed as per our Refund Policy. Please refer to the Refund Policy page for detailed timelines and methods.

Exchanges

If you received a defective or damaged product, we will prioritise an exchange over a refund. A replacement unit will be dispatched within 5 to 10 business days of receiving the returned product, subject to availability.

Contact Us

For return-related questions, please get in touch:

  • Luxe Fitness
  • 134/2 KH Road, Shanti Nagar, Bangalore 560027
  • Email: info@luxefitness.net
  • Phone: 080 4112 5757 / 080 4112 5656