Cancellation Policy

Last updated: September 15, 2026

Overview

We understand that plans can change. This Cancellation Policy explains the terms under which you may cancel an order placed on Luxe Fitness.

Cancellation by Customer

You may cancel your order under the following conditions:

• Orders may be cancelled free of charge if the cancellation request is made within 24 hours of placing the order and the product has not yet been dispatched
• For orders that have been dispatched but not yet delivered, cancellation may be possible but a shipping and handling fee of up to 5% of the order value may be deducted
• Orders for custom-built or made-to-order equipment cannot be cancelled once production has commenced
• For large equipment where installation has been scheduled, cancellation must be requested at least 48 hours before the scheduled installation date

Cancellation by Luxe Fitness

We reserve the right to cancel an order under the following circumstances:

• Product is out of stock or discontinued
• Pricing or product information was listed erroneously on the website
• The order is suspected to be fraudulent
• The delivery location is not serviceable

How to Cancel

To cancel an order, please contact our customer support team as soon as possible via email at info@luxefitness.net or by calling 080 4112 5757 / 080 4112 5656. Please have your order number ready. You may also request cancellation through your account dashboard on our website.

Refund on Cancellation

If your cancellation request is approved, the refund will be processed to the original payment method within 7 to 14 business days. For orders paid via Cash on Delivery that were cancelled after dispatch, any applicable deductions will be communicated before the refund is processed.

Contact Us

For cancellation enquiries:

• Luxe Fitness
• 134/2 KH Road, Shanti Nagar, Bangalore 560027
• Email: info@luxefitness.net
• Phone: 080 4112 5757 / 080 4112 5656